Terms and Conditions


Hire Contract

This Soft Play Adventures web site is operated by VRD Solution Ltd, Company Number: 08024158 (“we”, “us” or “our”). All bookings made via this web site are governed by these Terms and Conditions at any time. It is your responsibility as the Hirer to read and understand these Terms and Conditions PRIOR to making a booking.

We will confirm acceptance of your booking immediately after you have confirmed your hire by us sending this in writing via e-mail to the email address you have provided to us or by letter to the postal address provided by you.


All prices are in UK Pounds. The price of the hire / goods will be as quoted on the web site at the time you confirm your order (usually by paying the deposit) subject only to any inadvertent technical error for which we will not be liable. If you subsequently amend your order, the prices charged will be those applicable to the amended item(s) at the time that the amended order is confirmed.

Promotions are only available until the stated end date.

The price of the hire of equipment does not include a charge for delivery outside of the 10 miles of AL7 (Welwyn Garden City) delivery radius.


In the event of unavailability for whatever reason, we will replace the unavailable item with the closest possible alternative and advise you of this at the earliest possible date.


Delivery is free within 10 miles of AL7 (Welwyn Garden City, Herts) although we cover Hertfordshire and North London. Delivery cost is £1.50 / extra mileage travelled outside 10 miles radial of Welwyn Garden City.

Money Back Guarantee

We carefully selected a variety of toys to make sure your children have the most fun and we also pay great attention to keep all our equipment clean. It has never happened (and it’s hard to imagine that it would) but in case the clients’ (your) children don’t have any fun with our Soft Play equipment, in order to claim your money back at the end of your party, we would require at least 5 participating children/parents to tell us they didn’t have any fun and which toys they were unhappy with. (The children’s feedback will enable us to improve our selection of toys).


Nothing in these Terms and Conditions will restrict our liability for death or personal injury resulting from our negligence, neither will any of these terms restrict any of your statutory rights.

£5 Million public liability insurance is held by VRD Solution (T/A Soft Play Adventures).

All liability on our behalf is void should any injury occur due to the misuse of drugs and/or alcohol or non-adult supervision.